Collaboratively led up to 3 teams with 12 quality assurance staff
on each team. Managed the lab set-up, manual/automated testing procedures for
releases, directed development of internal tools used in the QA organization,
and the configuration of security measures. Met and exceeded organizational
testing and procedural goals.
· Directly engaged with vendors supporting QA project work,
including assessment of performance and ongoing direction of work.
· Devised processes that supported the tiered testing
matrix for operating systems and web browser applications. Cascaded the
requirements and specifications through the matrix and ensured all testing was
· Developed employees through training and mentorship
programs. Identified career paths for interested employees and promoted an
average of 2 employees each year.
· Created the testing automation tools that
standardized work within the department. Improved initial quality scores during
testing by 25%.
This period includes consulting and full-time employee work at AT&T within
the same e-Commerce QA group)